FAQ

1. Where do I begin?

Send us your enquiry now. Email it to us at info@Grandpremedia.com OR visit the contact us page, fill in and submit the form.

2. How can I send my images for processing?

Just email the files that you have or if you have huge amount of work, we will give you FTP details for file transmission. File Transfer Protocol or FTP is something used to transfer files over the internet, from one computer/server to another.

3. Are my file safe with Grandpremedia ?

YES. It's your intellectual property and it's our duty to protect it. We commit ourselves to destroy the images after completion of work and we will not use, sell or share any of them with third parties.

4. How do I get my completed images back?

Completed images will be sent back to you through FTP or email. We will return the images via the same medium in which we received the batch.

5. How can I get a 24 hour turnaround - Rush job request!

Yes, you can get within 24 hours.

6. What's the payment option?

You can pay by Paypal or use your credit card. You will be sent a link to our secure payment gateway which you can use to make an online payment. For large volume orders we prefer to accept wire transfer. We have many clients who send us ongoing work throughout the year. For them we have monthly payment system.

7. What are your payment terms?

We don't ask you to pay first. You pay only when you receive the completed images and are happy with the quality.

8. I need a price for large volume order.

Please send us an email giving us the number of images you have, instruction as to what you need and the turnaround time you require and we shall revert with a quote.

9. Will you use my images for commercial purposes?

Absolutely not in any situation.

10. What file type can I send you?

We accept any type of file. It could be JPG, TIFF, PSD or EPS.